Shipping and Returns Policies

• Shipping

Will you ship to a different address other than my billing address?
       Yes, we will ship to an address other than your billing address. However, we require additional information such as a telephone number where we can contact you (the same one that your credit card company has on record) and your email address (required anyway). It's also a judgment call on our part and we reserve the right to refuse any order.

Do you ship partial orders?
       We will not ship partial orders unless we confirm with you first, so we can adjust the payment accordingly.

Domestic Shipping:

Continental U.S. (continuous 48 states)
       For Continental U.S. customers we ship with the United Parcel Service (UPS).
       UPS delivers Monday through Friday.
       UPS Ground (4 -8 business days) - $7.50 First Item + $.50 Each Additional Item.
       UPS 3 Day Select - $18.00 First Item + $1.00 Each Additional Item.
       Shipments to P.O. Box addresses will be made with:
       USPS Airmail Parcel Post (4-10 days) - $7.50 First Item + $.50 Each Additional Item.

Alaska and Hawaii
       For Alaska and Hawaii customers we ship with the United States Postal Service.
       USPS delivers Monday through Saturday (except on holidays).
       USPS Airmail Parcel Post (4-10 days) - $7.50 First Item + $.50 Each Additional Item.

APO/FPO Orders
       USPS Airmail Parcel Post (4-10 days) - $7.50 First Item + $.50 Each Additional Item.

International Shipping: Not available at this time.

Processing Time:
       US Domestic orders received between Monday and Friday to be shipped in the Continental U.S. with United Parcel Service are usually processed the same day or by the end of next business day. Orders received on Saturday and Sunday are usually processed by Monday or by the close of business day Tuesday.
International orders and all other orders to be shipped with the United States Postal Service will be processed in 3-4 days

• Returns

Our return policy is subject to the following conditions:
       We will accept returns of unused, unopened, sealed merchandise in resalable condition, for store credit or refund within 14 business days of receipt. Unfortunately, once you open an item, even if you don't like it, we can't take it back!
       You may return or exchange the item within 14 days after you received the product. Do not open the item. It must be in resalable condition in order to receive a full refund. Contact Us to receive an authorization number for the items you wish to return or exchange.
       Please note that we cannot issue a refund for items returned without an authorization number. If you have any questions about returning or exchanging merchandise, please Contact Us. Include the packing slip and write the authorization number with your return on outside the box, and wrap the package securely. For your protection, we recommend that you use Insured UPS or Insured US Postal when returning goods.
       Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to us within 24-48 hours after you received the order. Defective products will be replaced with the same item purchased.
       If we made a mistake on your order and shipped the wrong items, we do sincerely apologize. Please Contact Us immediately.
       If you receive an item that's damaged, we do sincerely apologize. Please keep the damaged item and the original packaging material and Contact Us immediately.
       Do not return your item(s) without a Returned Merchandise Authorization (RMA)!
       To obtain a Return Authorization Number (RMA) please Contact Us.
       The return address is:

iloveperfumes.com
9708 Amigo Avenue #105
Northridge, CA. 91324